Malaysia 33 Privacy Policy – Member Personal Data Protection

Welcome to our Privacy Policy Malaysia 33. This policy applies to all users who access and use our platform at malaysia33.click, including the website, mobile app, and all related services provided by malaysia 33.

As a responsible online entertainment platform operator, Malaysia 33 is committed to protecting the privacy of every member. We understand that in today's digital age, your trust in how we manage your personal data is invaluable. This policy has therefore been prepared with full transparency and clarity, so you know exactly what happens with your information.

This Privacy Policy is prepared in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia, which is the primary legislation governing the processing of personal data in the country. By using the Malaysia 33 platform, you agree to the terms outlined in this policy.

Malaysia 33 collects various types of personal data from our members depending on your interaction with the platform. Below is a comprehensive overview of the data categories we collect:

A. Directly Provided Data

• Identity Information: Full name, MyKad number, date of birth, gender, and nationality.
• Contact Information: Email address, mobile number and residential address.
• Financial Information: Bank account numbers, digital wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX) and transaction records.
• Verification Documents (KYC): MyKad copy, recent bank statement and proof of address.
• Account Information: Username, password (encrypted), and account preferences.

B. Automatically Collected Data

• IP address and geographical location information (city/state level).
• Device type, operating system and browser version.
• Activity log data: pages visited, session duration, in-platform actions.
• Game performance data: betting records, wins, losses and playing patterns.

Malaysia 33 only collects and processes your personal data for legitimate, specific, and transparent purposes. We do not collect data that is not needed. The following are the primary purposes for which your data is collected:

Platform Operations Purpose

• Creating and managing your malaysia 33 member account.
• Processing deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, Maybank2u (FPX) or CIMB Clicks (FPX).
• Processing withdrawals to your bank account or digital wallet.
• Enables access to all games and services within the platform.
• Delivering bonuses, promotions and offers you are eligible for.

Security & Compliance Purpose

• Verifying your identity (KYC) to prevent fraud and money laundering.
• Detecting and preventing fraudulent activity, multi-account usage and system abuse.
• Fulfilling legal obligations, including Malaysia's PDPA 2010.
• Implementing responsible gambling programs and identifying concerning play patterns.

Service Improvement Purpose

• Analysing usage patterns to improve the interface and overall user experience.
• Tailoring content, promotions and recommendations based on your preferences.
• Sending account, security, and promotional communications (with your consent).

Malaysia 33 does not sell your personal data to any third party. This is our absolute commitment. However, under certain specific circumstances, we may share necessary information with the following parties:

Approved Service Providers

We work with carefully selected third-party service providers to handle certain aspects of our platform, including:

• Game Providers: Evolution Gaming, Pragmatic Play, Microgaming — for game processing and RNG verification.
• Payment Providers: Approved Malaysian payment platforms for processing deposit and withdrawal transactions.
• KYC Services: Approved third-party identity verification providers.
• Hosting Services: Server infrastructure provider that stores data in a secure environment.

All third-party providers are bound by strict data protection agreements and may only use your data for the specified purposes.

Legal Obligations

Malaysia 33 may disclose your data if required by Malaysian law, including pursuant to court orders, law enforcement agencies or responsible regulatory bodies.

The security of your personal data is malaysia 33's top priority. We continually invest in the latest security technologies and procedures to ensure your data is always protected against unauthorised access, alteration, disclosure or destruction.

Technical Security Measures

• 256-bit SSL/TLS Encryption: All communications between your device and Malaysia 33's servers are encrypted using the highest security protocols — the same standards adopted by leading banks.
• Stored Data Encryption: Sensitive data such as passwords and financial information is encrypted using strong hashing algorithms before being stored.
• Two-Factor Authentication (2FA): We encourage the use of 2FA and provide it as an option to add an extra layer of security to your account.
• 24/7 Monitoring: Our automated monitoring system detects and responds to any suspicious activity in real time.
• Regular Security Audits: Our platform undergoes regular independent penetration testing and security audits.

Organisational Measures

• Access to members' personal data is restricted to staff who require it to perform their job duties.
• All staff who handle personal data undergo regular data protection training.
• A clear incident response procedure is activated in the event of any data breach.

Malaysia 33 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies (Required): Required for core platform functions such as login, user sessions, and security. Cannot be disabled.
• Functional Cookies: Saving your preferences such as language, display settings and game preferences for a more convenient experience.
• Analytics Cookies: Helps us understand how members use the platform so we can improve it. Data is collected in aggregate and cannot be used to identify any individual.
• Performance Cookies: Used to optimise page load times and live match video streaming performance.

Managing Your Cookies

You can manage cookie settings through your internet browser. However, disabling essential cookies may affect the functionality of the Malaysia 33 platform. For more information on how to manage cookies, please refer to your browser settings.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have the following rights regarding your personal data held by Malaysia 33:

To exercise any of the above rights, please contact our data protection team by email support@malaysia33.click with the subject line "Personal Data Rights Request". We will respond within 14 business days.

Malaysia 33 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or to comply with applicable legal requirements.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be associated with you.

The Malaysia 33 platform is exclusively for individuals aged 21 and above. We do not knowingly collect personal data from individuals below the stipulated age limit.

Steps we take to protect minors include:

• An age verification process during registration that requires MyKad details.
• KYC verification confirming date of birth via official documents.
• An automated detection system that flags suspicious accounts.
• Immediate account closure and fund return if an underage account is identified (subject to investigation).

If you believe a minor has registered for or accessed the Malaysia 33 platform without authorisation, please contact us immediately at support@malaysia33.click and we will act on it promptly.

Malaysia 33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other operational reasons.

When we make significant changes to this policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending email notifications to all active members informing them of the changes.
• Displaying a clear notice within the platform for a minimum of 30 days.
• For changes that require fresh consent, we will seek your agreement explicitly.

We encourage you to review this page regularly to stay informed about how Malaysia 33 protects your information.

If you have any questions, concerns or complaints regarding this Privacy Policy or how Malaysia 33 handles your personal data, please contact our Data Protection Officer (DPO):

• Email: support@malaysia33.click (subject: "Pertanyaan Privasi / Privacy Inquiry")
• Live Chat: Available 24/7 within the Malaysia 33 platform (after login)
• Response Time: 3–5 business days for privacy-related enquiries

For complaints that cannot be resolved internally, you have the right to lodge a complaint with Department of Personal Data Protection (JPDP) Malaysia, which is the regulatory body for PDPA 2010.